Service systems & Process management:

Deploy BAL standard systems/processes & capture Service data of country

Analyze Service data and derive gaps and actionables

Develop service plans in discussion with Distributor & guide/monitor their execution

Guide Distributor on management of his Service Organization and reporting systems

Product management:

Capture feedback from Stakeholders on Product & Service

Analyze product concerns and conduct detailed study on the top concerns

Record and report product concerns to BAL technical team for product improvement

Conduct detailed benchmarking of competition products & ongoing improvements

Service Channel management:

Plan/guide Distributor on Service Channel development

Deploy Service SOPs & infrastructure of channel partners as per Guidelines

Ensure SKD & CKD assembly at Distributor and Channel as per standards

Business development:

Conceptualize & implement/ organize service promotional campaigns,

Develop & deploy Service Systems & processes

Warranty management:    

Spare parts management: Guide/monitor Spare parts distribution, stock & ordering.

Capability development:   Build capability of Distributor team & conduct periodic training to enhance their capability and of the Channel as required

Key deliverables:

Network Expansion/ Development – Service & Spares

Benchmarking and Failure reports

Trainings

Achieve targets on initiatives as per plan

CSI%

% Complaint closure within timeline