Position Title: EX : MGR - Service Support – KTM Training

Location: Pune, Maharashtra

Reports To: Mr. Nitin Tiple, Divisional Manager – Service Support

Role Overview:

• KTM Network manpower training on KTM domestic and imported models.
• Training content development before model launch.
• Train the trainers for specified models/ training modules.
• New Product Launch Preparedness
• Special Tools need identification and development
• Workshop Maintenance Awareness Audit to improve Training effectiveness.
• Kaizen to improve training effectiveness.
• On Job Training

Key Responsibilities:

• Tracking of manpower requirement against the norm & trained manpower availability across the network.
• Scheduling of Training batches as per the released training calendar.
• Training Content Development: Create new training documents, web-based training courses, and skill contest modules to enhance learning.
• Co-ordination with vendors for the development of new service special tools.
• On-the-Job Trainings (OJT): Preparation of quarterly OJT module and conduct OJTs at High Customer complaint workshops.
• D&T App Updates: Ensure perpetual training content updates in the D&T app.
• Process Failure Reports/ Kaizen: Identification of repair errors and create PFRs.
• Workshop MAA Audits: Conduct workshop audits to assess maintenance awareness and ensure compliance with training standards.

Qualifications:

• Bachelor's degree in Automobile/Mechanical Engineering.
• > 5 years of experience in Auto industry training & service operations.

Skills:

• In-depth Technical Expertise: Strong understanding of motorcycle service, diagnostic procedures, repair processes, and usage of related tools and equipment.
• Training & Development: Proven experience in designing and developing technical training content, conducting workshops, hands-on training sessions, and On-the-Job Trainings (OJT).
• Analytical Ability: Competent in identifying root causes of service-related errors and recommending effective corrective and preventive measures.
• Communication & Coordination: Excellent interpersonal and communication skills for seamless collaboration with vendors, dealerships, and the broader service network.

• Language Proficiency: Fluency in English and Hindi to effectively deliver training sessions