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Job Description

Job Title:

Mgr/Asst Mgr – Product Support – MC + PB

Level:

L3

Function:

  Technical Support and Operations

Department  (Sub-function)

NA
  1. JOB PURPOSE

This role is responsible for interfacing between Sales/ Service at Inetrnational business and R&D / Ops Manufacturing Engineering team for field support/ highlighting technical issues and getting the desired support from the R&D team

  1. INTERACTION  WITH                               STAKEHOLDERS

 

Internal

External

Direct

Export BU>Marketing,Business Planning & NMD, Export BU>Operations, Export BU>Sales(Africa/SAME/LATAM/ASEAN)

Distributors, Dealership

Indirect

 

 
  1. JOB REQUIREMENTS

 

 

Educational Qualifications

Essential: Engg- Mech || Any stream/branch, Automobile Engineering

Preferred Institution: Any Premier Insitute

Desired Qualification: Engg- Electrical, Electronics & computer science||Computer Engineering

||

Work Exp

Min: 5

Max:10

 

Industry Specification

Auto Components, Automobile

Addnl Requirements

 

Age

Min: 23

Max: 35

 

Need for travel

0
  1. KEY COMPETENCIES

Technical/Functional

1. Good Technical skills : Ability to handle product related technical issues

2. Understanding of product is paramount

3. Hands on, practical approach

Behavioural

ACT - Continuously raise the bar; Ensure results with speed; Meet customer expectations

5. KEY RESPONSIBILITIES

1. Field visits to countries

2. For product issues, depending on criticality- Organize CUFT for specific product issues. Ensure issue is understood from a IB market perspective

3.Mentor ASM’s from a Tehnical view point

4.   Monthly reports

           a. On Product Support activities

           b. Monthly update on New Product e.Launch schedule

           c. Consolidated list of Product Issues & resolution.

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