<span 72="">Responsible for: Allocation of portfolio to vendor
<span 72="">Location: City
<span 72="">Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
<span 72="">Preferred Age: Maximum 30 years
<span 72="">Qualification: Any Graduate/ P.G/M.B.A.
<span 72="">Reporting to: Area Manager
<span 72="">Nature of Role: Individual Performer
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<span 72="">SKILL SET REQUIRED
<span 72="">Negotiation skills
<span 72="">Managing Teams
<span 72="">Relationship management
<span 72="">Result oriented
<span 72="">Multitasking
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<span 72="">KEY PERFORMANCE AREA
<span 72="">Achieving the bucket wise resolution as per the target
<span 72="">Reducing the flow rate to the next buckets
<span 72="">Managing the Agencies & monitoring their performance
<span 72="">Field visit on risk cases & escalation of issue cases after verification
<span 72="">Follow up of Process & Compliance
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<span 72="">ROLE PROFILE/JOB RESPONSIBILITIES
<span 72="">Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
<span 72="">Review cases with FOS / TL and work assignment basis the disposition code.
<span 72="">Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
<span 72="">Receipt book & Repo kits allocation and auditing periodically
<span 72="">Agency billing closure within 60 days of the work completed month.
<span 72="">Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
<span 72="">Handling collection/repo related customer service issues/escalations.
<span 72="">Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.
<span 72="">BKT resolution with agency and FOs level need to be tracked & reviewed.
<span 72="">Flow rates to next BKT needs to be restricted on the location you are handling.
<span 72="">Remove the non-performing FOs and recruitment the fresh team and train as and when required.
<span 72="">CRM queries needs to be closed as per the TAT assigned.
<span 72="">RCU audit queries must be reverted before TAT and implementation of committed action at field level.
<span 72="">Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
<span 72="">HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
<span 72="">HHT not working need to be informed to IT team for need of support.