Description
- Department: TW Sales
- LEVEL : L4
- Designation: Officer
- Responsible for: Multiple districts
- Location: City
- Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC
- Preferred Age: Maximum 30 years
- Qualification: Any Graduate/ P.G./M.B.A.
- Reporting to: Area Manager
- Nature of Role: Individual Performer
JOB PROFILE
- Managing a team of Off Roll sales DMAs to ensure sales & penetration at the dealership as per the target
- Ensure all the documents w.r.t. customer, are verified in originals and scan& fill various customers’ details in ICAS & submit it immediately. Physical agreement & repayment instrument despatch within prescribed TAT
- To ensure sale of finance schemes to customers (Within & Outside dealership) as per the targets
- Maintain & improve the relationship with the dealer/s & address issues/queries on daily basis
- Verification of all documents, w.r.t. customers e.g. KYC, customer personal information, documents received through DMAs at ASC location, in line with company policy
- Monitoring the competition activity in dealership & location
- DCC cash deposition
- Maintain & improve the productivity of DMAs
- ASC/ branch visit of dealer (Network Visit)
- Enquiry management & follow up on open enquiries
- Conversion of all leads (Web/Tele/Rural)
- Collection of RC, resolution of FEMI, nonstarter on regular basis as per the targets
- Keep the ASM updated on daily basis w.r.t. targets vs achievements
- Maintain TAT for decision on case & speedy disbursement.
- Understand and explain all the schemes to customers
KPA
- Responsible for achieving volume targets for the area on quarterly basis
- Responsible for achieving penetration targets for the area on quarterly basis
- Responsible for overlooking increase in number of finance customers with dealership/s on a quarterly basis.
- To execute special schemes for festivals and conducting loan melas etc.
- To increase insurance penetration on total sales on quarterly basis
- Login to disbursement ratio should be kept more than 80%
- Repayment should be more than 95% within the TAT