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Job Title:

Service Trainer

 

 

  

Function:

Service Operations – IBU

 

 

  

Reports to:

Service Operations Head

 

 

  

Office/Location:

Kolkata RO

 

 

  

 

JOB PURPOSE

 

 

 

  

- Scale up NPS across Dealerships

- Develop a framework to assess region/Dealer performance on NPS

- Partner with Dealerships to drive NPS

- Compile reports and design Dashboards

- Ensure sustenance for NPS

- Simplify & Digitize Service processes at Dealerships

- Train Dealer staff on NPS & soft skills

- Link NPS with Business KPIs at Dealerships to assess performance

  
 
 

 

INTERACTION WITH STAKEHOLDERS

 

 

  

 

Internal

External

  

Direct
  • Field Service team
  • Service Support team
  • Spares team 
  • Plant team
  • R&D team
  • Dealerships
  • Vendors
  • Mechanics

 

  

 

JOB REQUIREMENTS

 

 

 

  

Educational Qualifications

Essential: Any graduate from a premier institute.

  

Work Exp

Min: 3

Max: 8

  

Industry Specification

Preferably Automotive - 2W/3W/4W

  

Need for travel

High

75%

  

 

KEY COMPETENCIES

  

Technical/ Functional
  • Deep Understanding of service processes
  • Dealership Management
  • Product Knowledge 
  • Competition Tracking
  • Product Quality
  • Negotiation and Conflict Resolution
  
 
 
 

Behavioural
  • Continuously raise the bar
  • Ensure results with speed
  • Meet customer expectations
  
 
 
 

 

KEY RESPONSIBILITIES

 

 

  
  • Coordinating with the field teams to identify training requirements/gaps and design training programmes
  • Preparation of training materials, contents and training notes
  • Plan training calendar and communicate the same to the relevant stakeholders
  • Ensure that trainings are conducted effectively
  • Ensure training of dealership staff and mechanics
  • Administrative handling of training centre
  • Scale up NPS across Dealerships
  • Develop a framework to assess region/Dealer performance on NPS
  • Partner with Dealerships to drive NPS
  • Compile reports and design Dashboards
  • Ensure sustenance for NPS
  • Simplify & Digitize Service processes at Dealerships
  • Train Dealer staff on NPS & soft skills
  • Link NPS with Business KPIs at Dealerships to assess performance
  
 
 
 
 
 
 
 

 

KEY RESULT AREAS

 

 

 

  
  • % Utilization of Training Centre
  • L1/L2 Trained Manpower % State wise /Total
  • EV /ICE NEF repair process
  • Projects
  • Skill Contest
  • EV Animation
  • Cut section of EV / ICE NEF
  • Training centre upgradation
  
 
 
 
 
 
 

Apply now »