AREA MGR (MC Field Sales)

Job Description – L3

Key Responsibilities

• Managing a team of executives/officers/sr. Officers (front line sales)
• Increase penetration & support BAL in growing market share through frontline sales team
• To ensure sale of finance schemes to customers (within & outside dealership) as per the targets through the front line sales team
• Maintain & improve the relationship with the dealers through frontline sales team
• Resolve the issues escalated by frontline sales team & the dealers
• Acquiring more customers through ADC/rural channel
• Market intelligence / planning & executing activities, lead generation/sourcing
• Managing the team of executives w.r.t. Compliance/policy adherence & regular network visits & managing dcc portfolio
• Femi/ns – collection of FEMI bounce case & nonstarter (DCC/NDCC)
• Resolution of customer complaints
• Coordinate with training team to improve the efficiency of the frontline sales team
• Interview & selects DMAs/CSMs and recommend the same to RM & ho for final approval
• Understand various reports & take corrective action with the dealership & frontline sales team
• Maintain & improve the productivity of front line sales team
• Responsible for PDD i.e., post disbursal docs viz., RC details etc.
• Update RMs on daily/weekly basis w.r.t. Targets vs achieved & escalate the issues to them.

Key Skills Required

Soft Skills:

• Sales/marketing skills
• Team management
• Relationship management
• Problem solving skills & analytical skills

Key Performance Indicators

• Target Achievement-Responsible for achieving volume targets for the area on quarterly basis through his team
• Sales penetration
• Responsible for overlooking increase in number of finance customers with dealerships on quarterly basis
• To administer, launch and smooth initiation of special schemes for festivals and conducting loan melas etc. In tandem with the RM/ZM
• Acquiring more customers by utilizing alternate channels i.e. ADC / rural
• Quality improvement
• Responsible for supervising front line sales team to maintain minimum dcc arrears and NDCC FEMI bounces, reduce the ns cases
• Responsible for maintaining credit document quality by regular audits of the team
• Team management
• Responsible for training and development of the front line sales team
• Coordinating with training team to improve team performance
• Resolving queries of team and guiding them to achieve 100% targets

Additional Role Details