L3 - Operations - WB - Kolkata - BACL

Position/Designation

Area Manager –Operations

Grade/Level

L3

Location

Kolkata

Experience

Minimum 6 to 10 years of experience, preferably in Financial Services/Banking/FMCG/NBFC

Qualification

Any Graduate/ P.G./M.B.A.

Reporting To

Deputy General Manager – Operations

Number of Reporters

Direct -  0                          Indirect – 0/1

Summary Role Profile/Job Responsibilities

Below are the key activities to be performed by an AOM for the mapped Branch:

1. Handling Customer Escalation
2. Closure of Bank Account - Open items
3. Responsible for Liquidation of Repo cases within decided TAT.
4. Responsible for increase the Average selling Price
5. Ensuring efficient processes, Productivity, and quality standards
6. Managing a team of operational staff.
7. Implementing strategies to improve performance
8. Enhance the customer satisfaction
9. Ensure 100% Compliance of Process and policies
10. Ensure achievement of targets for:
    1. PI & Charges collection for the branch
    2. Cross sale of Insurance & Lead generation
    3. Conduct Service Camps at Branch & Non-Branch locations