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DESCRIPTION
- Level: L3
- Department: Risk Containment Unit (RCU)
- Designation: Assistant Manager/ Manager
- Responsibility: RCU Activities of state/ region
- Location: Delhi RO
- Experience: Minimum 7-10 years of experience preferably in Financial Services/Banking/FMCG/NBFC
- Preferred Age: Maximum 35 years
- Qualification: Graduate/ Postgraduate/ MBA
- Reporting to: DGM - RCU
- Nature of Role: Individual Performer
KPA
- Stakeholder management
- Vendor management skills
- Communication and presentation skills
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ROLE & RESPONSIBILITY
- Supervising Pre - disbursement check activities.
- Grooming and management of the team/ agencies to achieve their respective targets.
- Proactively identifying fraud trends and taking effective corrective measures. Also continuously engaging with key location teams and central team to identify process improvement opportunities.
- Analyze the Risk trends and identify audit locations/ areas.
Based on the above & field information conduct audits/ investigations across the region (This may include travel to the location). [Candidate should be open to travel a minimum of 5 days in a month].
- To investigate and conclude occurrences of fraudulent activities across the region and reporting the findings within timelines to the senior management and provide feedback basis field learnings.
- Co-ordinating with stakeholders for end-to-end closure and mitigate the risks identified. Liaising and working closely with law enforcement agencies and the legal team for action against fraudsters which would also include reputation management.
- Vendor Management – Coordinating with RCU agencies – managing, training and follow ups for the reports.
- Identifying the training needs of all front-end sales staff by analyzing the changes in fraud trends. Ensuring the training is done in timely manner.
- Co-ordinating mystery shopping and seeding activities on dealers, agencies and executives to minimize frauds.
- Ensuring highest levels of employee relationship, motivation & engagement to drive results with high levels of employee satisfaction.
SKILL SET REQUIRED
- Excellent communication, analytical, and organizational skills
- Proficiency in MS office, Excel. Knowledge/ experience on any RCU tool would be an advantage
- Good command on English language and good drafting skills
- Logical thinking / Result Oriented
- Ability to lead and manage a team
- Knowledge of latest Risk Management methods/ tools
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