L4-MC DMS-BHIND-MP-BACL

Required. <table cellspacing="0" align="left"> <tbody> <tr> <td style="height: 36px;" valign="top"> <p><strong>DESCRIPTION</strong></p> <table> <tbody> <tr> <td style="height: 36px;"> <div> <ul style="list-style-type: disc;"> <li>Level: L4</li> <li>Department: MC DMS</li> <li>Designation: Assistant Manager</li> <li>Responsible for: Allocation of portfolio to vendor</li> <li>Location: City</li> <li>Experience: Minimum 2 years of experience, preferably in Financial Services/Banking/FMCG/NBFC</li> <li>Preferred Age: Maximum 30 years</li> <li>Qualification: Any Graduate/ P.G./M.B.A.</li> <li>Reporting to: Area Manager</li> <li>Nature of Role: Individual Performer</li> </ul> <p> </p> </div> </td> </tr> </tbody> </table> <table> <tbody> <tr> <td style="height: 36px;"> <div> <p><strong>SKILL SET REQUIRED</strong></p> <ul style="list-style-type: disc;"> <li>Negotiation skills</li> <li>Managing Teams</li> <li>Relationship management</li> <li>Result oriented</li> <li>Multitasking</li> </ul> <p> </p> </div> </td> </tr> </tbody> </table> <table> <tbody> <tr> <td style="height: 36px;"> <div> <p><strong>KEY PERFORMANCE AREA</strong></p> </div> </td> </tr> </tbody> </table> <table> <tbody> <tr> <td style="height: 36px;"> <div> <ul style="list-style-type: disc;"> <li>Achieving the bucket wise resolution as per the target</li> <li>Reducing the flow rate to the next buckets</li> <li>Managing the Agencies &amp; monitoring their performance</li> </ul> <p> </p> </div> </td> </tr> </tbody> </table> <table> <tbody> <tr> <td style="height: 36px;"> <div> <p> </p> </div> </td> </tr> </tbody> </table> <table> <tbody> <tr> <td style="height: 36px;"> <div> <p> </p> </div> </td> </tr> </tbody> </table> <p> </p> </td> <td style="height: 36px;" valign="top"> <p><img id="Picture_x0020_1"></p> <p> </p> <table> <tbody> <tr> <td style="height: 36px;"> <div> <p><strong>ROLE PROFILE/JOB RESPONSIBILITIES</strong></p> </div> </td> </tr> </tbody> </table> <table> <tbody> <tr> <td style="height: 36px;"> <div> <ul style="list-style-type: disc;"> <li>Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.</li> <li>Review cases with FOS / TL and work assignment basis the disposition code.</li> <li>Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.</li> <li>Receipt book &amp; Repo kits allocation and auditing periodically</li> <li>Agency billing closure within 60 days of the work completed month.</li> <li>Ensuring prior approvals in repo cases &amp; helping the agency manage repo related issues.</li> <li>Handling collection/repo related customer service issues/escalations.</li> <li>Coordinating with legal team for initiating legal actions against chronic defaulters &amp; dealing with enforcement agencies in cases filed against BACL by customers/third parties.</li> <li>BKT resolution with agency and FOs level need to be tracked &amp; reviewed.</li> <li>Flow rates to next BKT needs to be restricted on the location you are handling.</li> <li>Remove the non-performing FOs and recruitment the fresh team and train as and when required.</li> <li>CRM queries needs to be closed as per the TAT assigned.</li> <li>RCU audit queries must be reverted before TAT and implementation of committed action at field level.</li> <li>Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.</li> <li>HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.</li> <li>HHT not working need to be informed to IT team for need of support.</li> </ul> <p> </p> <p> </p> </div> </td> </tr> </tbody> </table> <p> </p> </td> </tr> </tbody> </table>