L4 - Central Operations - MH - Akurdi - BACL
Date: 18 Sept 2026
Location: Akurdi (BACL), India
Company: bajajauto
Job Description
L4 – Central Operations
|
Designation |
EXEC MGR |
|
Department |
Central Operations |
|
Level |
L4 |
|
Employment Type |
Full-time |
|
Location |
Pune |
|
Reporting Manager Title |
ASST MGR |
|
Language |
Marathi, Hindi and English |
|
Travel |
No |
|
Academic Qualification |
Any Graduate |
|
Work Experience |
Minimum 2 years of relevant experience |
|
Domain Knowledge (Preferable) |
NBFC, Banking and BFSI |
Key Responsibilities
- End to End handling of iCRM Closures
- Coordination with customers for end-to-end resolution
- Coordination with departments and sharing of RCA
- Process improvement
- Monitoring quality of the closures in iCRM
Key Skills Required
Technical Skills:
- Customer centric attitude
- Excellent communication skills
- Coordination skills
- Team and coordination skills
Key Performance Indicators
- Resolution of customer escalations & Complaints within TAT
- RCAs and Improvement in the processes to control escalations
- Improvement in customer request resolution %
Additional Role Details
|
Work-Schedule |
5 Days/week |
|
Hiring Local/Pan-India Candidates |
(On company policy) |
|
Additional Comment (if any) |
- |