L4 - Central Operations - MH - Akurdi - BACL
Date: 10 Aug 2026
Location: Akurdi (BACL), India
Company: bajajauto
Job Description
L4 – Central Operations
|
Designation |
EXEC MGR |
|
Department |
Central Operations |
|
Level |
L4 |
|
Employment Type |
Full-time |
|
Location |
Pune |
|
Reporting Manager Title |
ASST MGR |
|
Language |
Marathi, Hindi and English |
|
Travel |
No |
|
Academic Qualification |
Any Graduate |
|
Work Experience |
Minimum 2 years of relevant experience |
|
Domain Knowledge (Preferable) |
NBFC, Banking and BFSI |
Key Responsibilities
- Manage day to day central operations activities like customer communications data, Critical communication tracking, Compliance, large scale data management and documentation
- Data Analysis & MIS Reporting
- Manage other NBFC operations & reconciliation activities
- Monitor service and process quality of front end & back-end operations
- Monitor and control the CRM out of TAT cases
- Manage process compliances through stringent control measures
- RCAs of the processes / Improvements thru RCAs
- SPOC for all customer Communications (Text/Voice) for all departments
- Co-ordination/Negotiations/Bill payments of vendors
Key Skills Required
Technical Skills:
- MS office/excel competent
- Ability to Manage Large Volumes of Data
- Quality oriented & certification in Advanced Excel / Power BI will be an advantage
- Excellent communication skills
- Team and coordination skills
Key Performance Indicators
- Resolution of all escalations & Complaints within TAT
- Quality monitoring of the processes and Improvements
- RCAs and Improvement in the processes to control escalations
- Customer Communication and commercials management
- Filed and HO team support
- Improvement in operations process & data analysis
Additional Role Details
|
Work-Schedule |
5 Days/week |
|
Hiring Local/Pan-India Candidates |
(On company policy) |
|
Additional Comment (if any) |
- |