L4 - Central OPS - MH - Akurdi - BACL
Date: 30 May 2025
Location: Akurdi (BACL), India
Company: bajajauto
DESCRIPTION
- Level: L4
- Department: HO Operations
- Designation: Executive Manager
- Responsible for: Central Operations
- Location: Akurdi HO
- Experience: Minimum 2-3 years of experience preferably in Financial Services/Banking/FMCG/NBFC
- Preferred Age: Maximum 30 years
- Qualification: Any Graduate/P.G/MBA
- Reporting to: Manager- Operations
- Nature of Role: Individual Performer
ROLE PROFILE/JOB RESPONSIBILITY
- Manage day to day central operations activities like vendor management, customer communications, Fair Practice Code, Collateral documents, projects, Compliance and data management
- Manage other NBFC operations & reconciliation activities
- Monitor service and process quality of front end & back end operations
- Monitor and control the CRM out of TAT cases
- Manage process compliances through stringent control measures
- RCAs of the processes / Improvements thru RCAs
- SPOC for all customer Communications (Text/Voice) for all departments
- Co-ordination/Negotiations/Bill payments of vendors
- System Enhancements and issue resolutions
KPA
- Resolution of all escalations & Complaints within TAT
- Quality monitoring of the processes and Improvements
- RCAs and Improvement in the processes to control escalations
- Customer Communication and commercials management
- Filed and HO team support
- Improvement in operations process & data analysis
SKILL SET REQUIRED
- Customer centric attitude
- MS office/excel competent
- Quality oriented & a certification will be an advantage
- Excellent communication skills