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Summary Role Profile/Job Responsibilities
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Overview
The Techno-Functional Business Analyst/Support will play a critical role in driving digital transformation initiatives within the BACL environment. This role involves managing enterprise applications, handling change requests and ensuring seamless integration between business processes and technology solutions. The candidate will act as a liaison between business stakeholders and technical teams to deliver innovative, compliant, and efficient solutions.
Key Responsibilities:
Application Development
- Collaborate with business and IT teams to design and implement application enhancements aligned with digital transformation goals.
- Translate business requirements into functional and technical specifications for development teams.
- Ensure timely delivery of new features and integrations across NBFC applications
Quality Assurance
- Define and execute test plans for new developments and change requests.
- Coordinate User Acceptance Testing (UAT) with business stakeholders.
- Ensure compliance with security, regulatory, and performance standards before deployment.
Vendor Management
- Liaise with third-party vendors for application support, upgrades, and integrations.
- Monitor vendor SLAs and ensure timely resolution of issues.
- Evaluate vendor solutions for scalability and alignment with business objectives.
IT Support
- Provide Level 2 support for critical applications and resolve escalated issues.
- Analyse recurring issues and recommend permanent fixes or automation.
- Maintain documentation for troubleshooting and train end-users on new functionalities.
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Skill Sets Required
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Program Management:
- Expertise in planning, executing, and managing IT programs and projects.
- Ability to develop and track project timelines, deliverables, and budgets effectively.
- Skilled in risk management, mitigating issues, and ensuring project objectives are met.
- Proficiency in project management tools such as JIRA, MS Project
Quality Assurance:
- Proven ability to design and implement quality and control standards across IT operations.
- Experience with frameworks like Six Sigma, ISO standards, or other methodologies to ensure operational effectiveness.
- Focused on process improvement to optimize IT operations efficiently.
IT Service & Support:
- In-depth knowledge of ITIL practices, including Incident Management, Problem Management, and Change Management.
- Experience managing helpdesk operations, ticketing systems, and ensuring service delivery met SLAs.
- Ability to lead teams in resolving complex technical escalations and providing proactive IT support solutions.
Leadership & Collaboration:
- Proven ability to lead cross-functional teams, foster collaboration, and manage stakeholder relationships.
- Exceptional management skills to motivate and guide teams toward achieving organizational goals.
- Strong decision-making abilities and ability to delegate effectively.
Communication Skills:
- Excellent verbal and written communication skills to interact with technical teams, executives, and end-users effectively.
- Ability to present complex technical concepts in a simplified manner to stakeholders.
- Skilled in negotiating contracts, managing vendor relationships, and aligning IT strategies with business goals.
Additional Technical Skills:
- Proficiency in enterprise tools such as SQL databases, and monitoring tools
- Understanding of scripting languages (e.g., Python, PowerShell) to automate tasks and improve system management.
- Knowledge of AI ethics and compliance.
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