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- Position: Manager (IT) – Application Support
- Looking After: IT Applications.
- Grade: L3
- Location: Akurdi HO
- Experience: Minimum 7
- Preferred age limit : below 35
- Qualification: B.E./B.Tech/M.C.A.
- Reporting to: DGM
- Nature of Role: Individual performer and leading application support team
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- Application support & bug resolution
- Application availability to business
- Application Enhancement
- Effort and Commercial negotiation
- Daily / weekly / monthly reports
- Monitoring automated job & batch processes
- Keeping the sops & documentations updated
- Vendor Management
- Team management
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- To resolve day-to-day production support issues for a number of distributed applications that supports business
- Change request including of negotiations, definition of scope of deliveries & other commercial terms & conditions, ordering & acceptance of deliveries
- To ensure that the issues/ service requests are closed within the TAT to the satisfaction of requester
- To provide business solutions
- Incident and problem management
- To update key control systems according to procedure and in a timely manner
- To create and update \"run book\" documentation for the supported applications as required
- To participate and perform UAT/SIT
- To plan and execute DR drills for the business applications
- To able to prepare, execute and monitor SOPs
- Vendor liaison & SLA management
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ROLE PROFILE/JOB RESPONSIBILITIES
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- LMS Applications preferably Pennant.
- Web based applications / middleware/integration
- Application server like oracle IAS, Websphere, IIS, Apache tomcat.
- Databases like Oracle, MS SQL, MY SQL, Postgres (preferred)
- Excellent proven problem-solving skills
- Project Management
- BFSI functional domain knowledge, business process study & analysis, solutions design, projects definition, Execution & implementation
- Technical knowledge & experience of core functional modules LMS (preferred Pennant), middleware and integration through API.
- Ability to lead the team
- Logical, able to think outside the box
- Good interpersonal and customer-facing skills
- Strong written communication skills
- Flexible, co-operative and resilient
- Able to work effectively under pressure and frequently changing priorities
- Adherence to audit, process & compliance.
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