L3 - CSPM - Call Centre Management - Bangalore - BACL

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Date: 29 May 2025

Location: Akurdi (BACL), India

Company: bajajauto

 

 

DESCRIPTION
  • Level: L3
  • Department: Collection Strategy & Process Management
  • Designation: Manager
  • Responsible for: Soft Collections through Call Centre, SMS/WhatsApp, banking channels.
  • Location: Bangalore
  • Experience: Minimum 8-10 years of experience in Call Centre Management
  • Preferred Age: Maximum 35 years
  • Qualification: Graduation / Post graduation / MBA (Preferred Engineering)
  • Reporting to: DGM – Collection Strategy & Process Management
  • Nature of Role: Leader

 

SKILL SET REQUIRED
  • Technical - MS Excel, MS PowerPOint, Power BI, SQL
  • Team Management
  • Daily Coordination with Call Centre

 

KEY PERFORMANCE AREA
  • Empanelment
  • Performance Tracking
  • Payout Grid Preparation
  • Preparing and adapting to new collection strategies

 

 

 

 

 

 

ROLE PROFILE/JOB RESPONSIBILITIES

  • Call Centre empanelment
  • Data allocation to Call Centre
  • Manage collection portfolios – early buckets, flows and NPA
  • Drive performance of Call Centre to achieve their target
  • MIS publishing
  • Call Centre visits
  • Close Call Centre audit points
  • Preparing new collection strategies and payout grids
  • Travel to new areas for Call Centre empanelment
  • Deliver the numbers as per targets given by management
  • Prepare and deliver new projects related to soft collections
  • Data analysis using new generation tools
  • Showcasing performance trends by using Power Point and Power BI
  •