|
DESCRIPTION
- Position: CSM – Sales (CV)
- Looking After: Off Roll Sales
- Grade: L4
- Qualification: Any Graduate/ PG/MBA
- Reporting To: Area Manager - Sales
- (Motor Cycles)
- Nature of Role: Team Handling
|
KEY PERFORMANCE AREA
Target Achievement
- Rsponsible for Achieving Volume Targets for The Area On Quarterly Basis
- Responsible for Achieving Penetration Targets for The Area On Quarterly Basis Sales Penetration
- Responsible for Increase in Number of
- Finance Customers with Dealership/S On Quarterly Basis
- To Execute Special Schemes for Festivals and Conducting Loan Melas Etc.
- To Increase Insurance Penetration On Total Sales On Quarterly Basis Quality Improvement
- Login to Disbursement Ratio Should Be Kept More Than 80%.
- Repayment Should Be More Than 95% Within The Tat
|
|
- Sales/marketing skills
- Working with others
- Relationship management
- Result orientation
|
|
|
ROLE PROFILE/JOB RESPONSIBILITIES/ KPA
- Managing a team of off roll sales dmas to ensure sales & penetration at the dealership as per the target
- Ensure all the documents w.r.t. customer are verified in originals and scan & fill various customers’ details in icas & submit it immediately. Physical agreement & repayment instrument dispatch within prescribed tat
- To ensure sale of finance schemes to customers (within & outside dealership) as per the targets
- Maintain & improve the relationship with the dealer/s & address issues/queries on daily basis
- Verification of all documents, w.r.t. customers e.g. kyc, customer personal information, documents received through dmas at asc location, in line with company policy
- Monitoring the competition activity in dealership & location
- Dcc cash deposition
- Maintain & improve the productivity of dmas
- Asc/ branch visit of dealer (network visit)
- Enquiry management & follow up on open enquiries
- Conversion of all leads (web/tele/rural)
- Collection of rc, resolution of femi, nonstarter on regular basis as per the targets
- Keep the asm updated on daily basis w.r.t. targets vs achievements
- Maintain tat for decision on case & speedy disbursement tat
- Understand & explain all the schemes to the customers
|
|
