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DESCRIPTION
- Level: L3
- Department: CV DMS
- Designation: Area Manager – (CV DMS)
- Responsible for: Collection’s performance and managing collections
- Location: PAN India
- Experience: Min. 5 years in Financial Services/Banking/FMCG/NBFC preferred
- Preferred Age: Maximum 38 years
- Qualification: Any Graduate (BCA/BBA/BSC/BA)/ P.G./M.B.A.
- Reporting to: Area Manager – (CV DMS)
- Nature of Role: Leader
- Number of reporter: Direct - Depends on area; Indirect – optional
KEY PERFORMANCE AREA
- Achieving the target allocated for the hub
- Reducing the flow rate to the next buckets
- Managing & maintaining the COs performance
- Managing the Agencies & monitoring their performance
- Restrict LLP flow & process adherence along with compliance
- Ensuring field visits of self & team based on requirement & risk cases
- Retention of team & motivation to them as per requirement
- Need vigilance for good practices from market & competitors time to time
SKILL SET REQUIRED
- Excellent communication / Negotiation skills
- Team Management
- Relationship Management
- Result orientation
- Multitasking
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ROLE & RESPONSIBILITY
- Process related
- Managing the collections through team of COs/DMAs
- Responsible for the collection’s performance on various collection parameters such as:
- Arrear resolution
- Bucket wise resolutions
- (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
- Performance review on field – monthly basis and Quarterly performance review of the COs of allocated collection targets
- Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
- Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
- Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)
- Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
- Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
- Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
- Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
- Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
- Daily productivity MIS should be maintained & shared with the higher management along with the analysis
- Monthly team meeting at hub location for performance review & setting the targets for the next month
- Managing the customer service escalations for collection related issues.
- Providing inputs on the geo limits, negative areas in the geographies handled
- Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis
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